Low commitment:
You may cancel anytime.
When you upsell something while you’re in customer service, you must first establish a need. You do not CREATE a need. When you offer to sell something, you offer the benefits. You don’t just lay out features to somebody for the sake of offering, and you don’t force a sale on somebody who does not have a NEED for the benefits. As long as you offer or sell something to a customer who has a need for it, then it’s still considered servicing right? Since the reason for you offering the product is that the need came from the customer himself/herself.
If the product on promotional period, for example: “a dollar for the first 30 days”. If refund for the membership fee is available (something like a money-back guarantee if the customer is unhappy with the product), you don’t sell that option.
“Try (insert product name) for only a dollar for the first 30 days. You can cancel anytime within the first 30 days and you will be refunded the dollar.”
See the effect? It’s like a low-commitment sale, it’s like you’re selling the option of canceling. It’s like you say, “try it, since you can cancel naman after”.
La lang. I just felt like stressing that low-commitment things are shit and they should be avoided completely.
Low commitment.
It rings forever in my head.
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